What information do I need to provide to receive a quote?
1. How many shirts/garments?
2. What colours of shirts/garments?
3. What sizes/gender of shirts/garments?
4. Will we be providing the shirts/garments? If so, what brand/style #?
5. What file format is your design? (Ex. .jpg .ai .psd)
6. How many colours and what colours are in your design?
7. How many designs are on your shirt/garment and what is the placement?
8. What size is your design? (Height and Width in inches)
What is Screen Printing?
Screen printing is a printing method using ink forced through a stencil on to a substrate and is the most common and economical way to print on t-shirts. With this method we make a different screen for each colour of your design and then print each colour on your shirt one at a time. The end result is your graphic on the shirt the way you would see it on the computer. The prints are long lasting and durable even through many washes.
What is the smallest order you accept?
Our regular pricing starts at 24 pieces, however we can print a minimum of 6 pieces at a higher price due to the time spent setting up the job.
What are your hours of operation?
We typically answer the phones M-F 9am-5pm and emails all day long. Pick ups can be arranged by appointment.
How fast can East Island have your clothing ready?
10 business days is our average turn around time. This timeframe can vary depending on the size of the job and how many orders we are currently working on.
Rush charges:
For rush charges we operate on the less 10 day-add-5 % system:
Every day less than 10 business days is an additional 5% on the job.
Example: If an order is needed in 8 business days, add 10%
If an order is needed in 4 business days, add 30%
When does your typical 10 day turn around time begin?
When we have received your final artwork approval, a 50% deposit and a signed work order form (right click and save), as well as when the garments have arrived at our shop. Turn around time may be delayed further in the case of the wholesaler being out of stock of a particular item.
What is the best method of payment?
We accept cash, certified cheques, or you can pay us through PayPal.
Unfortunately we do not take credit cards at this time.
Can the client provide the shirts?
We have no problem with you providing your own shirts for printing, however purchasing them through East Island can save you money and hassle, as it is easy for us to order them and have them shipped to our shop directly from our wholesalers.
What options are there to get the cost down for my job?
1) Get to our next price break (at 24, 72, 144, 240, 360, 500+ pieces)
2) Print in fewer locations on the garments with fewer colours
3) Choose more economical garments
4) Simplify your artwork
How do I prepare my Illustrator file for printing?
First, leave your artwork in layers so that we can more easily separate the artwork. Also, outline your fonts by following these steps:
1) Open your art file
2) Unlock all layers and objects
3) Select everything
4) Go to the “Type” menu and select “Create Outlines”
5) All of your fonts should be converted to vectors so that you can save and send over.
What is an underbase?
An underbase is a layer of white ink that is printed under the other ink colours when printing on dark garments. When printing most colours on dark garments without using an underbase, the colour of the shirt will show through the ink, influencing the colour of the ink. For instance, yellow ink printed directly on a royal blue shirt will look green. To prevent this, an underbase of white ink is printed, then flash dried, and the yellow is printed on top. This gives the top colours full opacity.
Do you do all over printing?
Not at this time as it involves a very costly process, but we are looking into a more cost-effective alternative.
How many colours can you print?
We can print up to 8 colours, including a white underbase if the job necessitates your design to be on dark garments.
If I want to place a re-order do I have to pay the setup fee again?
We keep all of your films on file, which is only a one-time fee. However, due to job turnaround we need to reuse our screens for every job, so the screen setup fee will be charged again in the event of a re-order.
For any further questions or concerns please send us an email or give us a call.